1. Introduction
This Privacy Policy explains how 98 Park ("we", "us", "our") collects, uses, stores and protects the personal information of players who register and use the 98 Park online gaming platform at 98park.com ("the Platform"). 98 Park is an online casino and sports betting service built specifically for Pakistani players, offering casino games, live dealer tables, card games, fishing games, jackpot slots and PSL sports betting — all transacted in Pakistani rupees (PKR).
We take privacy seriously — not because a policy document requires us to say so, but because our entire business depends on Pakistani players trusting us with their accounts and their money. That trust starts with being completely transparent about how your data is handled.
By registering an account on 98 Park, you confirm that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy.
Plain language commitment: This policy is written to be actually readable. If any section is unclear, contact 98 Park support and we will explain it directly. You have a right to understand exactly how your data is used before you share it.
2. What Personal Data 98 Park Collects
98 Park only collects personal data that is genuinely necessary to operate your account, process your transactions and comply with applicable legal and regulatory requirements. Below is a complete picture of the categories of data we may hold about you.
Identity Information
Full name, date of birth, CNIC number (for verification), gender.
Contact Details
Pakistani mobile number, email address, city or region of residence.
Financial Data
Easypaisa/JazzCash account numbers, transaction history, deposit and withdrawal amounts in PKR.
Gaming Activity
Games played, bet amounts, session durations, win and loss records, bonus usage history.
Technical Data
IP address, device type, browser type, operating system, screen resolution, network type (4G/WiFi).
Support Communications
Records of live chat, email and any other communication you initiate with the 98 Park support team.
2.1 Data We Do Not Collect
98 Park does not collect biometric data (fingerprints, facial recognition), physical address data beyond city/region, social media account information or any data about individuals who have not actively registered an account on the Platform.
3. How 98 Park Collects Your Data
3.1 Information You Provide Directly
The majority of data we hold about you is information you provide directly when registering your account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions and surveys. This is intentional — we prefer that you choose what you share rather than having us harvest it automatically.
3.2 Automatically Collected Data
When you use the 98 Park Platform, certain technical data is collected automatically by our servers. This includes your IP address, the type of device and browser you are using, session timestamps and general usage patterns within the Platform. This data is used for security monitoring, fraud prevention and improving the performance of the Platform — particularly on the mid-range Android devices and 4G connections most commonly used by Pakistani players.
3.3 From Payment Providers
When you make a deposit or withdrawal through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or a Visa/Mastercard card, our payment processing partners share confirmation data with us — including transaction reference numbers, amounts and confirmation of the registered account holder. 98 Park does not receive your full bank account credentials; only the minimum data needed to confirm the transaction.
3.4 From Identity Verification Services
For Know Your Customer (KYC) compliance, 98 Park may use a third-party identity verification service to confirm the authenticity of identity documents you submit. This service returns a verification result to 98 Park — we do not store a raw copy of your CNIC image beyond the verification process unless required by applicable legal obligations.
4. Why 98 Park Uses Your Data
Every piece of data that 98 Park collects is used for a specific, legitimate purpose. We do not collect data "just in case." The table below sets out exactly why we use each category of your data.
4.1 Account Operation
Your identity and contact data are used to create and maintain your 98 Park account, authenticate your login, communicate with you about your account and enable you to access the Platform. Without this data, we cannot operate your account at all.
4.2 Transaction Processing
Your financial data is used exclusively to process your deposits and withdrawals in PKR and to maintain accurate records of your transaction history. 98 Park does not use your financial data for any purpose other than processing your requested transactions and complying with financial record-keeping requirements.
4.3 Identity Verification & Fraud Prevention
Identity data including your CNIC details are used to verify that you are who you say you are, to prevent the use of fraudulent identities and to comply with Know Your Customer obligations. Gaming activity data and technical data (IP address, device fingerprint) are used to detect suspicious activity patterns that may indicate fraud, money laundering or abuse of promotions.
4.4 Platform Improvement
Aggregated, anonymised gaming activity data is used by 98 Park to understand how Pakistani players use the Platform, which games are most popular, where technical performance issues occur most frequently and how the user experience can be improved. This analysis never identifies individual players — it works on anonymised aggregate patterns only.
4.5 Responsible Gaming
Gaming activity and session data is used to power the responsible gaming tools available in your 98 Park account — session time reminders, reality check notifications and the monitoring systems that identify players who may be showing signs of problem gambling so that our responsible gaming team can make proactive contact.
4.6 Promotional Communications
If you have opted in to marketing communications, your contact details are used to send you information about promotions, new games and special events at 98 Park. You can opt out of these communications at any time through your account settings. Opting out of marketing will not affect your ability to use the Platform or receive essential account communications.
5. When 98 Park Shares Your Data with Third Parties
98 Park does not sell, rent or trade your personal data to any third party for their own commercial purposes. Your data is shared with third parties only in the following specific, limited circumstances:
- Payment processors (Easypaisa, JazzCash, NayaPay, SadaPay, bank partners) — to process your deposits and withdrawals. These providers receive only the minimum data needed to complete your transaction.
- Game software providers (Pragmatic Play, Evolution Gaming, PG Soft, NetEnt and others) — game providers' servers process game outcomes and may log your session data for RNG certification and dispute resolution purposes. All game providers used by 98 Park are contractually bound to data security standards.
- Identity verification services — to complete KYC checks on submitted identity documents. These services return a pass/fail result and do not store your documents independently.
- Technology infrastructure providers — cloud hosting, content delivery and security services that underpin the 98 Park Platform. These providers act as data processors operating under strict contractual obligations to 98 Park.
- Legal and regulatory authorities — in circumstances where we are legally required to disclose data, for example in response to a valid court order, regulatory investigation or law enforcement request under applicable Pakistani law.
Third-party safeguards: Every third party that receives data from 98 Park is bound by a data processing agreement that prohibits them from using your data for any purpose beyond the specific service they provide to 98 Park. We vet all third-party providers before any data-sharing arrangement begins.
6. Financial Data & Pakistani Payment Methods
Given that 98 Park is a real-money gaming platform operating entirely in Pakistani rupees, the way we handle financial data deserves specific explanation. Pakistani players deposit and withdraw using Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer and Visa/Mastercard cards — and each of these methods has specific data handling implications that we want to be transparent about.
6.1 What Financial Data 98 Park Holds
98 Park maintains records of all deposits and withdrawals including the amount in PKR, the payment method used, the transaction reference number, the date and time of the transaction and the account status at the time. These records are maintained for a minimum of five years for financial record-keeping compliance purposes.
6.2 What We Do Not Hold
98 Park does not store full Easypaisa or JazzCash account PINs, full bank account numbers, card CVV numbers or any authentication credential belonging to your payment accounts. Payment authentication is handled entirely by the respective payment provider — 98 Park only receives the confirmation of a completed transaction.
6.3 Matching Deposits to Your Account
To credit deposits to your 98 Park wallet, we match the registered mobile number or account reference provided during the payment process against your registered account details. This matching process uses the minimum data necessary — it does not involve storing a copy of your payment account credentials.
7. Cookies & Tracking Technologies
98 Park uses cookies and similar tracking technologies to operate the Platform, maintain your login session and improve the player experience. Here is a clear breakdown of what types of cookies we use and why.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Session Cookies | Maintain your login session and authentication state while you are actively using the Platform | No — Platform requires these to function |
| Preference Cookies | Remember your language preference, display settings and game filter selections across sessions | Yes — via browser settings |
| Security Cookies | Detect suspicious login attempts, protect against CSRF attacks and maintain fraud prevention monitoring | No — required for account security |
| Analytics Cookies | Anonymised, aggregated data on which pages and features are used most — used to improve the Platform | Yes — opt out via account settings |
98 Park does not use third-party advertising cookies or allow external advertising networks to track your behaviour through the Platform. The cookies in use at 98 Park are all first-party or strictly necessary third-party operational cookies.
You can manage most cookie preferences through your browser settings. Disabling essential or security cookies will affect your ability to log in and use the Platform securely — we do not recommend disabling these.
8. How 98 Park Protects Your Data
Data security is a genuine operational priority at 98 Park — not a checkbox. Pakistani players are trusting us with sensitive personal and financial information, and we have invested accordingly in the technical and organisational measures that protect it.
8.1 Technical Security Measures
- SSL/TLS encryption on all data in transit between your device and the 98 Park Platform — the same standard used by Pakistani banks for online banking.
- Encryption at rest for sensitive stored data including identity documents and financial records.
- Access controls — employee access to personal data is restricted on a strict need-to-know basis. Customer-facing support staff can see your account details but not your payment credentials.
- Intrusion detection systems monitoring the Platform 24/7 for unauthorised access attempts.
- Regular security audits conducted by independent security professionals.
8.2 What Happens in a Data Breach
Despite every reasonable precaution, no digital system can provide an absolute guarantee against all possible security incidents. If a data breach occurs that is likely to put players' personal data at risk, 98 Park will notify affected players as quickly as possible, clearly explaining what data was involved, what we have done to contain the incident and what steps you should take to protect yourself. We will also notify relevant authorities as required by applicable law.
9. How Long We Keep Your Data
98 Park retains your personal data for as long as is necessary for the purposes for which it was collected, subject to the following specific retention periods:
- Active account data — retained for the full duration your account remains open and active.
- Transaction records — retained for a minimum of five years after the transaction date for financial compliance purposes.
- Identity verification documents — retained for five years following account closure or the date of verification, whichever is later.
- Support communications — retained for three years after the last communication in a support thread, to enable us to handle any follow-up enquiries or disputes.
- Gaming activity logs — retained for three years for responsible gaming monitoring purposes and RNG dispute resolution.
- Closed or self-excluded accounts — core identity data is retained for a minimum of five years after account closure to prevent fraudulent re-registration.
When data reaches the end of its retention period, it is securely deleted or permanently anonymised in a way that cannot be reversed. 98 Park does not retain data "indefinitely" as a catch-all — every category has a defined end point.
10. Your Data Rights as a 98 Park Player
You have genuine rights over your personal data at 98 Park — and we take those rights seriously. Below is a clear explanation of each right and how to exercise it.
Right of Access
You can request a copy of all personal data we hold about you at any time. We will provide this within 30 days of receiving your verified request.
Right to Correct
If any data we hold about you is inaccurate or incomplete, you can request that we correct it. Most account details can be updated directly in your account settings.
Right to Delete
You can request deletion of your personal data. Deletion requests are processed within 30 days, subject to legal retention requirements for financial records.
Right to Restrict Processing
You can ask us to restrict how we use your data while a correction or deletion request is being processed, or while a dispute is active.
Right to Data Portability
You can request a copy of your data in a structured, machine-readable format (JSON or CSV) for transfer to another service.
Right to Object to Marketing
You can opt out of promotional communications at any time. Update your preferences in account settings or contact support — your request takes effect immediately.
To exercise any of these rights, contact 98 Park at support@98park.com clearly stating which right you wish to exercise and the details of your request. We will acknowledge your request within 48 hours and provide a full response within 30 days. Verification of your identity may be required before some requests can be processed.
11. Children's Privacy
The 98 Park Platform is strictly for adults aged 18 and over. 98 Park does not knowingly collect personal data from anyone under the age of 18. If we become aware that a user is under 18, their account will be immediately suspended, any funds deposited will be returned and all personal data associated with the account will be deleted.
If you believe that a minor has registered or is using a 98 Park account, please contact us immediately at support@98park.com. Parents and guardians are encouraged to use device-level parental controls to prevent access to online gaming platforms for users below the legal age.
12. Changes to This Privacy Policy
98 Park may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or improvements to our data handling practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.
For material changes — meaning changes that significantly affect how your data is used or your rights over it — registered 98 Park players will be notified by email and by an in-platform notification before the changes take effect. We will always give you a clear description of what has changed and why.
Continued use of the 98 Park Platform after a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the Platform and contact support to close your account.
13. How to Contact 98 Park About Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or the way 98 Park handles your personal data, please get in touch through any of the following channels:
- Live Chat: Available 24/7 on the 98 Park Platform. For privacy requests, please select the "Data & Privacy" category when initiating your chat. Typical first response under 5 minutes.
- Email: support@98park.com — for formal data rights requests and privacy complaints. We acknowledge all privacy-related emails within 48 hours and provide a substantive response within 30 days.
The 98 Park support team handles privacy communications in both English and Urdu. For account-specific privacy requests, your identity will need to be verified before any data is shared or modified.
Our commitment: No privacy question is too small. If you are unsure about any aspect of how 98 Park uses your data, please ask. We would rather explain it than have you accept something you do not fully understand.