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98 Park FAQ — Every Answer, Right Here

Whether you are setting up your account for the first time, sorting out a deposit, chasing a withdrawal or figuring out how your bonus works — this is the right place. Every common question Pakistani 98 Park players ask, answered clearly and completely.

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Account & Registration

10 questions

Registration at 98 Park is completely free and takes under two minutes. Go to 98park.com/register, enter your full name, Pakistani mobile number, email address, date of birth and city. Then set a username and password, select your preferred deposit method and confirm your agreement to the Terms and Conditions. An SMS OTP is sent to your mobile to verify your number. Once confirmed, your account is live and ready for your first deposit.

No. Each person may hold only one 98 Park account. Duplicate accounts — whether under the same name or a different identity — are a breach of our Terms and Conditions. If duplicate accounts are detected, all associated accounts are closed and any bonus balances are forfeited. If you have accidentally created a second account, contact live chat immediately to have it closed before any action is taken.

You must be at least 18 years old to register and play at 98 Park. This is a hard requirement — not a formality. Age is verified during registration and, where required, through our Know Your Customer process before withdrawals are processed. Any account found to be held by someone under 18 is closed immediately and deposits are returned.

Go to the login page and click "Forgot password?" below the password field. Enter your registered Pakistani mobile number or email address. An SMS reset code will be sent within a few seconds. Enter the code on the next screen, set a new password and you are back in. OTP codes expire after 5 minutes, so use it promptly. If you do not receive the SMS, double-check the number you entered and try again, or contact live chat support.

For security reasons, changes to your registered mobile number or email address must be handled by our support team — not through the self-service account settings. Contact 98 Park live chat and complete a brief identity verification. The team will update your details and send a confirmation to both your old and new contact information. Changes are typically processed within 15 minutes.

No documents are required to register or play at 98 Park. However, before your first withdrawal — or if your account is selected for a routine security check — you will be asked to complete KYC verification. This typically requires a clear photograph or scan of your Pakistani National Identity Card (CNIC) and, in some cases, a brief proof of payment method. The process is simple and is completed through live chat. Most verifications are approved within a few hours.

Yes. If you wish to permanently close your account, contact the live chat support team and make the request clearly. Before your account is closed, any remaining real-money balance will be returned to your registered payment method. Bonus balances that have not met wagering requirements will be forfeited. Once permanently closed, the account cannot be reopened — if you wish to return in the future, you would need to register a new account. If the reason for closure is related to problem gambling, please consider using the self-exclusion tool on the Responsible Gaming page instead.

Minor personal details such as your city can be updated directly in your Account Settings panel. For changes to your name or date of birth — which require identity verification — contact live chat support. These changes may require a supporting document such as your CNIC to confirm the update is legitimate. All changes are logged for security purposes.

Accounts lock automatically after five consecutive failed login attempts as a security measure. An SMS alert is sent to your registered mobile when this happens. To unlock your account, contact live chat support and complete a quick identity verification. The team will unlock your account — typically within 10 minutes — and you will be prompted to reset your password as a precautionary step.

Yes. 98 Park runs fully in your mobile browser — no app download is needed. To add a shortcut to your home screen on Android, open 98park.com in Chrome, tap the three-dot menu and select "Add to Home Screen." On iOS, tap the Share icon in Safari and select "Add to Home Screen." The shortcut looks and behaves like an app but uses no storage and always loads the latest version automatically.

Deposits

8 questions

The minimum deposit at 98 Park is Rs 500. This applies to all payment methods — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer and Visa/Mastercard. There is no maximum deposit limit set by 98 Park, though your individual payment provider may have its own transaction limits that apply.

Log in to your 98 Park account, go to the Deposit section in your dashboard and select Easypaisa as your payment method. Enter your deposit amount and confirm. You will receive an Easypaisa payment prompt on your registered mobile number — authorise it using your Easypaisa PIN. The deposit is credited to your 98 Park wallet within seconds. No additional steps or bank account required — just your active Easypaisa wallet.

The process is the same as Easypaisa. Select JazzCash in the Deposit section, enter your amount and confirm. You will receive a JazzCash payment request on your mobile number — approve it with your JazzCash MPIN. Funds land in your 98 Park wallet within seconds. Your JazzCash wallet must be in your own name — third-party deposits are not accepted.

98 Park does not charge any fees on deposits. Every rupee you deposit is credited in full to your wallet. Your payment provider — Easypaisa, JazzCash, your bank etc. — may apply their own transaction charges depending on your account type and plan, but 98 Park does not add any surcharge on top of that.

Easypaisa and JazzCash deposits are typically credited within 30 seconds. IBFT bank transfers may take up to 60 minutes during standard banking hours. If your deposit has not appeared after these timeframes, first check your transaction history in your 98 Park account. If the payment shows as completed on your end but the funds are not in your wallet, contact live chat support and provide your transaction reference number. Our team will trace and credit the deposit promptly.

No. All deposits must come from a payment account registered in your own name. Third-party deposits — from a family member's Easypaisa, a friend's JazzCash or anyone else's account — are not permitted and will be returned. This rule protects all players and is required for anti-money laundering compliance. Using your own registered accounts is also essential for smooth withdrawals, as funds are always returned to the same source from which they were deposited.

Yes. IBFT bank transfers are supported. Select Bank Transfer (IBFT) in the Deposit section and you will be given the 98 Park bank account details. Transfer the amount using your bank's internet banking or mobile banking app. IBFT transfers typically take 15–60 minutes during banking hours (Monday to Saturday, 9am–5pm). Transfers initiated outside banking hours may credit on the next business day. Always use the exact reference code shown in your deposit instructions so the transfer can be matched to your account automatically.

Yes, Pakistani Visa and Mastercard debit and credit cards are accepted. Card deposits typically clear in under 5 minutes, subject to your bank's authorisation process. Some Pakistani banks block transactions to online gaming platforms as a default — if your card deposit is declined, contact your bank to authorise the transaction type, or use Easypaisa or JazzCash instead, which are consistently reliable at 98 Park.

Withdrawals

7 questions

The minimum withdrawal amount at 98 Park is Rs 1,000. There is no maximum withdrawal limit per transaction, though very large withdrawals may be processed in batches for operational reasons. Your withdrawal request will always be processed to the same payment method from which your deposit was made — you cannot withdraw to a different account or wallet.

Most Easypaisa and JazzCash withdrawals are processed within 30 minutes. NayaPay and SadaPay withdrawals typically take under an hour. IBFT bank transfers process within 1–3 banking hours during standard banking hours (Monday to Saturday, 9am–5pm). Card withdrawals take 1–5 banking days depending on your bank. During peak periods, processing may take slightly longer — contact live chat if your withdrawal has not arrived within these timeframes.

A withdrawal may be placed on hold for several reasons: your account KYC verification has not been completed; you have an active bonus with unmet wagering requirements and the withdrawal request includes bonus funds; the withdrawal amount exceeds a verification threshold that requires manual review; or a routine security check has been triggered. Log in and check your account notifications — the reason will be stated. Contact live chat for the fastest resolution.

No. Bonus funds must meet the specified wagering requirements before they can be withdrawn as real money. Your deposit funds are always withdrawable at any time — it is only the bonus portion that is subject to wagering requirements. Your account clearly shows your current wagering progress in the Bonuses section so you always know exactly how close you are to unlocking a bonus withdrawal. Full details are on the Promotions page.

KYC verification is required before your first withdrawal. The process typically requires a clear photo of your Pakistani CNIC (both sides). In some cases, a proof of payment method may also be requested — for example, a screenshot of your Easypaisa wallet showing your name and number. The verification process is handled through live chat and most verifications are approved within a few hours. Completing KYC also removes withdrawal limits that apply to unverified accounts.

Pending withdrawals can be cancelled from your account dashboard before they are processed — the funds will be returned to your wallet immediately. Once a withdrawal has been processed (status changes to "Completed"), it cannot be reversed. We strongly advise thinking carefully before cancelling a withdrawal and returning funds to your playing wallet, especially if responsible gaming is a concern. If you need to cancel and are unsure, contact our support team first.

Withdrawals are rejected if: the receiving account name does not match your registered 98 Park identity; the mobile number linked to your Easypaisa or JazzCash wallet differs from your registered number; KYC verification has not been completed; or the withdrawal amount exceeds an unverified account limit. The rejection notification in your account will state the specific reason. Contact live chat with the rejection details and the team will guide you through the resolution — most issues are resolved within minutes.

Bonuses & Promotions

7 questions

New players at 98 Park receive a 100% welcome bonus on their first deposit — meaning we match your deposit in full, up to a maximum of Rs 50,000. The bonus is applied automatically when you make your first deposit after registration. There is no code to enter. Simply deposit Rs 500 or more and the matching bonus is added to your wallet instantly. Full wagering requirements and eligible games are detailed on the Promotions page.

A wagering requirement specifies how many times you need to bet the bonus amount before it converts to withdrawable real money. For example, a 20x wagering requirement on a Rs 5,000 bonus means you need to place Rs 100,000 worth of qualifying bets in total. Your wagering progress is shown in real time in your account Bonuses section. Different games contribute at different rates — slots typically contribute 100%, while live casino games may contribute less. Always check the specific terms for each promotion on the Promotions page.

Yes. If you do not wish to complete the wagering requirements on an active bonus, you can forfeit it from your Bonuses panel in your account settings. Once forfeited, the bonus amount is removed from your wallet and any winnings generated from that bonus are also removed. Your original deposit funds remain fully withdrawable at any time regardless of whether a bonus is active or forfeited.

Beyond the welcome bonus, 98 Park runs a full programme of ongoing promotions for existing players. These include weekly reload bonuses on deposits, cashback offers on net losses, free spins on selected jackpot slots, PSL seasonal promotions with enhanced odds and special bonuses, and VIP tier rewards that increase with your level of play. All current promotions are listed on the Promotions page and are updated regularly throughout the year.

Yes. 98 Park's VIP programme rewards players based on their activity level. Every bet you place earns loyalty points, and accumulating points moves you up through VIP tiers — each tier unlocks better bonus percentages, higher cashback rates, faster withdrawal processing and exclusive promotions. There is no application process — your tier advances automatically based on your play. Your current tier and point balance are always visible in your account dashboard.

Expired bonuses cannot typically be reinstated as a matter of standard policy, since the expiry date is part of the promotion terms that are agreed to when the bonus is claimed. However, if you believe the bonus expired due to a technical issue on the platform — rather than time simply running out — contact live chat with the specific details. The team will investigate and, where a genuine platform issue is identified, the matter will be resolved fairly.

Yes. There is an optional promo code field in the second step of the registration form on the Register page. If you have a valid promotional code from a 98 Park partner or special campaign, enter it at that point. Promo codes cannot be applied retrospectively after registration is complete, so make sure to enter your code at the time of signing up. If you are unsure whether a code you have received is valid, contact live chat before registering.

Games & Platform

7 questions

98 Park currently offers over 500 games across multiple categories: Jackpot Slots, Live Casino (roulette, baccarat, blackjack, game show tables), Online Casino (RNG slots and table games), Card Games, Fishing Games and PSL Cricket Betting. All games are accessible immediately after registration and first deposit, with no restrictions on which categories you can play.

All RNG (random number generator) games at 98 Park use certified random number generation technology that is independently tested to ensure fair outcomes. Live dealer games use real physical cards and roulette wheels — they are streamed live in real time from professional studios, so there is no possibility of digital manipulation. The live video feed is continuous and unedited. Return-to-player (RTP) percentages for all games are available in the individual game information panels.

Selected online casino slots and card games have a demo or "practice play" mode that allows you to try the game with virtual credits before depositing. Live casino games, fishing games and PSL betting require a real-money balance and cannot be played in demo mode. Demo play is a good way to learn the rules and mechanics of a new game before committing real PKR to it.

All bets placed at 98 Park are recorded on the server at the point the bet is confirmed — not on your device. If your internet connection drops or the game freezes mid-round, the round will have completed on the server. Refresh the page or re-open the game — your result and any winnings will be accurately reflected in your account. If you believe a technical issue has resulted in an incorrect outcome, contact live chat with the game name, approximate time and bet amount so the team can review the server log.

98 Park is designed to work on all modern Android and iOS devices, including mid-range phones commonly used in Pakistan. The platform is optimised for 4G connections and loads quickly even on slightly slower connections. Live casino games stream in HD video and perform best on a stable 4G or Wi-Fi connection — if you experience buffering on live tables, switching to Wi-Fi or a stronger 4G signal will improve the experience. No download or app installation is required.

RTP stands for Return to Player — it is the percentage of all money wagered on a game that is paid back to players over time. For example, a slot with a 96% RTP pays back Rs 96 for every Rs 100 wagered, on average, over a very large number of spins. RTP is a statistical measure over millions of rounds — it does not predict what will happen in a single session. Individual sessions can vary significantly. RTP figures for each game are shown in the game's information panel at 98 Park.

The 98 Park Live Casino includes live roulette (multiple table variants with real dealers), live baccarat, live blackjack, live poker variants and game show tables. All games are streamed in HD from professional studios with real dealers who communicate in English. Tables are available 24 hours a day with multiple seating options across different bet ranges, from entry-level tables suitable for PKR 500 bets to high-roller tables for larger stakes.

PSL Betting

6 questions

98 Park offers a comprehensive range of PSL cricket betting markets including match winner, top batsman, top bowler, total runs, first wicket method, powerplay score, most sixes, player of the match and full live in-play betting during matches with updated real-time odds. Pre-match markets open well in advance of each fixture and live betting activates from the first ball. Visit the PSL Betting page for current fixtures and available markets.

Yes. 98 Park offers full in-play betting on PSL matches with live odds that update ball by ball. You can bet on the match outcome, total runs in an over, next wicket, next boundary and many other markets as the game progresses. The live betting interface is accessible from your account dashboard and shows the current match situation — score, overs, wickets — alongside live odds for each available market. Simply log in during a live PSL match to see all available in-play options.

For PSL matches abandoned before a result is reached — due to rain, poor pitch conditions or other unforeseen circumstances — all unsettled match-winner bets are voided and your stake is returned to your wallet in full. For matches where a D/L method result is reached, bets are settled on that official result. In-play bets already settled before the abandonment stand. If you have any questions about the settlement of a specific bet, contact live chat with your bet reference number.

Pre-match PSL odds are typically published 48–72 hours before each fixture and are updated as the match approaches to reflect team news, pitch reports and market movements. Odds for some longer-term markets — such as tournament winner or leading run-scorer — are available throughout the entire PSL season. Check the PSL Betting page for the current match schedule and available pre-match markets.

Cash-out is available on selected PSL markets at 98 Park. Where cash-out is enabled for your bet, a cash-out button and the current cash-out value will appear next to that bet in your open bets panel during the match. The value fluctuates in real time based on the current match situation and live odds. Not all bets or markets have cash-out enabled — availability is shown at the time of placing the bet.

Yes. 98 Park runs dedicated PSL promotions throughout the tournament including enhanced odds on selected matches, bet-and-get bonus offers, free bet rewards for accumulators and cashback on losing PSL bets for qualifying players. These are announced on the Promotions page ahead of each match day and are also sent directly to registered players by SMS. Make sure your marketing preferences in your account settings are enabled so you do not miss these offers.

Account Security

6 questions

Yes. 98 Park uses 256-bit SSL encryption on all data transmissions — the same standard used by Pakistani banks for internet banking. Passwords are stored as one-way cryptographic hashes, meaning even 98 Park staff cannot see your password. Your financial transactions are processed through established Pakistani payment gateways with their own security layers. Account activity is monitored continuously and suspicious access attempts trigger automatic alerts and lockouts.

No. 98 Park will never ask for your password via SMS, email, WhatsApp or live chat under any circumstances. If you have received a message asking for your 98 Park password, account details or payment information — do not respond and do not click any links in it. Forward the message details to our support team at support@98park.com and change your 98 Park password immediately. This is a phishing attempt and not connected to 98 Park in any way.

Your account settings include a Login Activity log showing recent sign-ins with device type, date, time and approximate location. Review this log periodically to spot any access that was not you. If you see a login you do not recognise, change your password immediately and contact live chat support — the team will review the activity and secure your account.

A strong 98 Park password should be at least 10 characters long and combine uppercase letters, lowercase letters, numbers and at least one special character (such as @, !, #, $). Avoid using your name, mobile number, date of birth or any word that appears in a dictionary. Use a password that is unique to 98 Park — do not reuse a password from your email, social media or banking app. The 98 Park registration form includes a real-time strength indicator to help you create a sufficiently strong password.

Yes. 98 Park automatically triggers SMS OTP verification when you log in from a new or unrecognised device. This acts as two-factor authentication — even if someone has your password, they would also need access to your registered Pakistani mobile number to complete the login. You can also request that SMS verification be required on every login, regardless of device, by contacting live chat support to enable this setting on your account.

Act immediately. Use the "Forgot password?" link on the login page to change your password right away — this also ends all active sessions on other devices. Then contact live chat support and report the suspected compromise. Our security team will review your account's login activity log, check for any unauthorised transactions and take protective action. If any unauthorised transactions are identified, an investigation will be opened. The sooner you report it, the more effectively we can help.

Responsible Gaming

5 questions

Every 98 Park account has a full set of responsible gaming tools available free of charge from the account settings: deposit limits (daily/weekly/monthly), loss limits, session time limits, reality check notifications, cool-off periods (24 hours to 6 weeks) and self-exclusion (24 hours to permanent). All tools activate immediately when set. Visit the Responsible Gaming page for full details on each tool and how to activate them.

Log in to your account, go to Account Settings and select Responsible Gaming. Choose Deposit Limits, select your preferred period (daily, weekly or monthly), enter the PKR limit you want to set and confirm. The limit activates immediately. You can reduce your limit at any time with immediate effect. Increasing a limit requires a 24-hour cooling-off period — this design is intentional, to prevent impulsive changes in the heat of a session.

Self-exclusion at 98 Park closes your account for a period you choose — from 24 hours up to permanent exclusion. During the exclusion period, you cannot log in, deposit or play, and you will not receive any marketing communications. Any real-money balance is returned to your registered payment method. Creating a new account during an exclusion period is not permitted. Self-exclusion is irrevocable for the period chosen — cool-off periods are a shorter, more flexible alternative if you simply need a brief break.

Contact 98 Park at support@98park.com. Due to data privacy rules, we cannot share details of another person's account — but we can provide guidance on responsible gaming resources and, where appropriate, our team may be able to make contact with the account holder directly. We handle all such communications with complete discretion. Please also see the Responsible Gaming page for information on recognising problem gambling signs and available support resources.

Yes. 98 Park's responsible gaming team can provide guidance on accessing professional support if you feel your gaming has become problematic. Contact our live chat team or email support@98park.com and ask to speak with the responsible gaming team — all conversations are handled with complete confidentiality and without any judgement. Our team is trained to have these conversations properly, not to deflect or dismiss them. Seeking help is genuinely the right move when gaming stops being fun.
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Still Need Help?

Didn't Find What You Were Looking For? We're Here 24/7

This FAQ page covers the most common questions Pakistani 98 Park players ask. But every situation is slightly different, and sometimes you need a direct answer from a real person rather than a general FAQ response. That is exactly what our support team is here for.

The 98 Park support team handles queries in both English and Urdu, 24 hours a day, seven days a week. There are no bots responding to your questions — every live chat conversation is handled by a trained team member who has access to your account details and can resolve most issues in real time without escalation.

Whether your question is about a deposit that has not appeared, a withdrawal that is taking longer than expected, a bonus that is not behaving as you expected, or a general account query — the fastest route to a resolution is always the live chat button at the bottom right of your screen once you are logged in.

Average first response time on live chat: under 3 minutes, any time of day or night.

Support Options

Three Ways to Get Help at 98 Park

Live Chat Support

The fastest way to get help — connect with a real team member in under 3 minutes. Available in English and Urdu. Handles account queries, deposits, withdrawals, bonuses and technical issues.

24/7 Available
Email Support

For non-urgent queries or when you need to attach documents — such as KYC verification files or screenshots of transaction issues — email us at support@98park.com. Responses within 2–4 hours.

24/7 Available
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60+ questions answered across eight categories — account, deposits, withdrawals, bonuses, games, PSL betting, security and responsible gaming. Use the search bar at the top to find answers instantly.

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Pakistani Payments

PKR Payments Built for the Way Pakistan Banks

One of the most common questions we get at 98 Park is about payment methods — specifically whether Pakistani players can use Easypaisa and JazzCash without any complications. The straightforward answer is yes. These are the primary payment methods at 98 Park and they work exactly as you would expect — the same way you use them for everything else on your phone.

Easypaisa deposits at 98 Park are credited in under 30 seconds. JazzCash works the same way. NayaPay and SadaPay are fully integrated. IBFT bank transfers and Visa/Mastercard cards are also supported for players who prefer to use their bank directly. Every PKR you deposit is credited at face value — no conversion fee, no hidden charges from 98 Park's side.

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New to 98 Park

First Time at 98 Park? Here Is Everything You Need to Get Started

If you have landed on this FAQ page before creating your account — welcome. The registration process at 98 Park is designed to be as smooth as possible for Pakistani players. You need a Pakistani mobile number, an email address, your date of birth and about two minutes of your time. That is it.

Once you are registered, your first deposit unlocks the welcome bonus — 100% matched up to Rs 50,000. The bonus is applied to your wallet automatically, no code required. From there, the full 98 Park library is open: 500+ games, live casino tables with real dealers, full PSL betting with live in-play markets, and your PKR wallet available 24 hours a day for instant deposits and withdrawals back to Easypaisa or JazzCash.

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Ready to Play? Join 50,000+ Pakistani Players at 98 Park

Free registration in under 2 minutes. 100% welcome bonus up to Rs 50,000. Instant Easypaisa and JazzCash deposits. 500+ games. 24/7 support in Urdu and English. 98 Park is Pakistan's online casino.

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